Privacy Policy

PC Mac SD (“PC Mac SD,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, request services, submit forms, or opt in to receive SMS text messages from us.

PC Mac SD serves customers in San Diego, California.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

- our website;

- our contact forms;

- our service inquiry forms;

- our scheduling, appointment, and reminder communications;

- our SMS messaging program; and

- other communications between you and PC Mac SD.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website or used in connection with our services.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Voluntarily

When you contact us, request services, fill out a form, or communicate with us, you may provide:

- your name;

- your mobile phone number;

- your email address;

- your service address, if applicable;

- information about your device, computer, phone, network, or technical issue;

- appointment or scheduling information; and

- any other information you choose to provide.

B. SMS Consent Information

If you opt in to receive SMS messages from us, we may collect and maintain:

- your mobile phone number;

- the date and time of your opt-in;

- the method by which you opted in;

- the consent language presented to you at the time of opt-in;

- records of your SMS preferences, including opt-out requests; and

- your messaging history with us as needed for support, compliance, and recordkeeping.

C. Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

- your IP address;

- browser type and version;

- device type;

- operating system;

- referring website;

- pages visited;

- date and time of access; and

- general usage and analytics information.

D. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality, understand visitor behavior, and enhance user experience. You may be able to control cookies through your browser settings, but disabling cookies may affect certain website features.

3. How We Use Your Information

We may use your information for legitimate business purposes, including to:

- respond to inquiries and provide customer support;

- schedule, confirm, reschedule, and manage appointments;

- provide computer repair, technical support, and related services;

- communicate about services you requested;

- send appointment reminders, calendar reminders, scheduling updates, service notifications, and related customer care messages;

- maintain business records;

- improve our website, services, and customer experience;

- detect, prevent, or address fraud, security issues, or misuse;

- comply with legal obligations, industry requirements, and carrier messaging rules; and

- enforce our Terms of Service and other agreements.

4. SMS Messaging Program

If you affirmatively consent to receive SMS messages from PC Mac SD, you agree that we may send you text messages related to:

- appointment reminders;

- calendar reminders;

- scheduling updates;

- service notifications; and

- customer care communications related to requested services.

Message frequency varies depending on your interaction with us and the services you request.

Message and data rates may apply according to your wireless carrier plan.

You may opt out of SMS messages at any time by replying STOP to any text message we send. You may reply HELP for assistance or contact us directly using the contact information listed below.

Your consent to receive SMS messages is not a condition of purchase.

We retain records of opt-in and opt-out activity as reasonably necessary for compliance, operational, and support purposes.

5. How We Share Information

We do not sell your personal information.

We do not share, sell, rent, or disclose your mobile phone number, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

In particular:

- mobile information will not be shared with third parties or affiliates for marketing or promotional purposes; and

- text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties.

We may share information only in the limited circumstances below:

A. Service Providers

We may share information with vendors or service providers that help us operate our business, website, communications, scheduling, hosting, analytics, or messaging services. These providers may access information only as needed to perform services for us and are expected to protect the information appropriately.

B. Legal Compliance and Protection

We may disclose information if required to do so by law, regulation, subpoena, court order, governmental request, or if we believe disclosure is reasonably necessary to:

- comply with applicable law;

- protect our rights, property, or safety;

- protect our customers or others;

- investigate fraud, abuse, or security issues; or

- enforce our agreements or policies.

C. Business Transfers

If PC Mac SD is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

- provide services;

- communicate with you;

- maintain business and tax records;

- document consent and communications;

- resolve disputes;

- comply with legal, regulatory, and carrier requirements; and

- enforce our agreements.

The retention period may vary depending on the type of information and the reason it was collected.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for providing accurate information and for contacting us if your information changes.

8. Your Choices

You may choose not to provide certain information, but doing so may limit our ability to respond to your inquiry, provide services, schedule appointments, or send requested reminders.

You may opt out of SMS messages at any time by replying STOP.

You may contact us to request that we update or correct certain information you have provided to us.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing information to them.

11. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no universally accepted standard for responding to these signals, our website may not respond to them.

12. California Privacy Notice

If you are a California resident, you may have certain rights under California law regarding personal information, subject to applicable exceptions and thresholds. Depending on the nature of our business and the information involved, these rights may include the right to request access to certain personal information we maintain about you and to request correction or deletion in certain circumstances.

To make a request, please contact us using the contact information below. We may need to verify your identity before processing your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

PC Mac SD

Email: pcmacsd@gmail.com

Website: https://www.pcmacsd.com